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course
  • FrontDesk
  • Reception
  • Hotel

Hotel Front Desk Operations course

  • authorInstructor: Mayllos Academy
  • Front Desk / Receptionist course
  • On-Going
    (4)

Description

This course is perfect for anyone who wants to work at the front desk of a hotel or improve their customer service skills. You’ll learn how to welcome guests, answer questions, and handle bookings in a professional and friendly way. We’ll also teach you how to stay calm during busy times and how to make every guest feel important.

You’ll get real-world tips on communication, using hotel systems, managing schedules, and keeping things organized. By the end of the course, you’ll feel confident and ready to work at a front desk with skill and a smile.

What Will You Learn?

In this course, you’ll learn how to manage hotel front desk duties with confidence. You’ll practice good communication, learn to greet guests warmly, and keep things running smoothly. We’ll teach you how to handle bookings, use basic office tools, and manage records. You’ll also learn how to look professional, stay organized, and stay calm in special or emergency situations. By the end, you’ll be ready to give excellent service at any hotel front desk.

  • Overview of Front Desk Roles and Responsibilities 10.00
  • The Importance of the Front Desk in Customer Service 6.03
  • Understanding the Business Environment 4.01
  • Professionalism and Work Ethics 5.00

  • Understanding Communication 6.00
  • Verbal Communication Skills 4.00
  • Non-Verbal Communication 3.00
  • Written Communication 2.02
  • Managing Difficult Conversations 3.03
  • Building Strong Interpersonal Relationships 2.07
  • Cultural Sensitivity and Inclusion 2.00
  • Continuous Improvement 3.01

  • The Importance of Customer Service Excellence 3.00
  • First Impressions and Their Impact 3.03
  • Communication in Customer Service 4.04
  • Handling Challenging Situations 1.08
  • Building Customer Loyalty 1.04

  • Essential Office Equipment 5.00
  • Office Software Tools 4.03
  • Office Automation and Productivity Tools 2.03
  • Managing Office Equipment and Troubleshooting 4.01
  • Data Security and Privacy 1.01
  • Adapting to New Technologies 2.01
  • Continuous Improvement in Technology Skills 1.01

  • What is Scheduling and Appointment Management? 3.04
  • Principles of Effective Scheduling 4.00
  • Tools for Scheduling and Appointment Management 4.00
  • Communicating About Appointments 3.00
  • Handling Changes and Conflicts 5.00
  • Tracking and Improving Scheduling Practices 5.00

  • What is Professional Etiquette and Grooming? 2.02
  • Professional Appearance 2.00
  • Workplace Manners and Behavior 2.06
  • Professional Behavior in the Workplace 3.05
  • Handling Challenges with Etiquette 2.05
  • Maintaining Professional Development 2.09

  • Introduction to Records and Documentation 4.05
  • Organizing Records 3.02
  • Storing Records Securely 2.07
  • Retrieving and Updating Records 2.02
  • Confidentiality and Compliance 3.01
  • Disposing of Records 1.05
  • Technology in Record Management 1.03

  • Understanding Emergencies and Special Situations 1.04
  • Preparing for Emergencies 3.00
  • Responding to Medical Emergencies2.00
  • Fire and Evacuation Procedures1.00
  • Managing Security Threats1.03
  • Handling Difficult Clients and Special Requests2.00
  • Addressing System Failures or Power Outages1.04
  • Training and Continuous Preparation2.00
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team

Mayllos Academy

Course Owner
team
team

Mayllos Academy

Course Owner
team
team

Mayllos Academy

Course Owner
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Akaliza Kalimba Student at Mayllos Academy

Learning with Mayllos Academy's babysitting course was rewarding, building my confidence in childcare skills. The comprehensive curriculum and supportive instructors made learning enjoyable.

  • Instructor: Mayllos Academy
  • Modules: 08
  • Duration: 168 Hours
  • Course level: All Skill Levels
  • Language: English,Français,Española, Deutsch,Português,中国人
  • Exam-Test 01